Dec 11, 2025
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Insights: Workshop Ideas & Research
Get practical ideas for a practical world
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Get weekly insights on CX strategies, closer look at client success stories and tools that can be used to measure and support success.
Example of Articles​
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Building a CX Program Office
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Journey through a Strategy Notebook
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Planning for a new year, how to organize your leadership team
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Measure Customer Satisfaction, the easy way
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CX for Youth Sports
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Join the conversation. Let's bring it back to the customer.
Articles
Join an upcoming workshop event focused on self-driving your strategy. Get consultative advice without hiring the consultant. Together we will focus on using a structured framework, work through the analysis and create a meaningful plan that allows you to drive it forward.
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Events
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online only
CX for Youth Sports Workshop:
Create a new vision
This 2 hour workshop explores how to create a new identity focused on the CX methods.
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$250 per workshop with additional 2 hours support as needed
online only
CX for Youth Sports Workshop:
How to measure Parent Satisfaction
This 2 hour workshop explores how to set up a survey to measure PSAT and how to analyze results for your operations and strategy.
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$250 per workshop
Additional support provided including survey support and analysis
online only
Business Planning 101: A new year and new plan
Create a new plan for a new year or a new strategy. We will work through a set of 4 steps to align your ideas into a strategy, operating plan and performance management process.
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$500 per workshop (4 hours)
Additional support provided at consulting rates.
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