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Study: Customer Satisfaction of Youth Sports

The methodology is comprehensive, scientifically designed and addresses what is at stake for a youth sports organization.

For organizations that want to administer a serious assessment and support their internal growth and player development, the YSL framework (Youth Sports Listening) will support these goals.

We are currently looking for organizations to participate in this initiative.
 

  • Parent, player customer surveys over 3 months
     

  • Coach survey and focus group assessments

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  • Leadership reviews discussing data, key strategies for player retention and acquisition

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  • Incorporate player development criteria

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  • Coach training on communication and education methodologies


Scorecards, reviews and data analysis will be provided ongoing. 

This study is being supported by US Youth Soccer organization and participating Soccer clubs in the US. To participate, please click on Learn More button below. An introduction meeting will be set up to review the process. A SOW will be provided with dates and deliverables. There is no cost to participate in this Study. 
 

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